FAQ

Frequently Asked Questions

Find quick answers to common questions about Avenmere products, orders, shipping, returns, payments, and product use. For additional help, our support team is available during regular support hours.

What does Avenmere sell?

Avenmere offers footwear alongside its botanical-inspired body and personal-care collection, The Daily Ritual. Please review each product page for the brand, materials, available sizes and colours, and care instructions.

Where can I find the ingredients for a product?

Ingredient information is provided with the applicable product information and labeling. You can also learn more about the ingredients and materials used across our current collection on our Ingredients & Materials page.

How should I use Avenmere products?

Directions vary by product. Always follow the directions and warnings provided with the product you receive. Additional guidance is available on our Product Care & Use page.

Are Avenmere products intended to treat skin conditions?

No. Avenmere body-care products are offered for their stated cosmetic purposes and are not intended to diagnose, treat, cure, or prevent diseases or medical conditions.

What should I do if a product causes irritation?

Discontinue use if irritation occurs. Avoid contact with the eyes and do not apply products to broken or irritated skin. Follow the directions and warnings provided with the individual product.

Where does Avenmere currently ship?

Avenmere currently ships to the United States and Mexico.

How much does shipping cost?

Shipping is free on all Avenmere orders.

How long will my order take to arrive?

Orders are generally processed within 1–4 business days. Estimated total delivery to the United States and Mexico is 10–14 business days from the order date, including processing and carrier transit. Business days are Monday–Friday, excluding applicable holidays. Delivery times are estimates, not guarantees; customs, carrier operations and other disruptions may cause delays.

For complete delivery information, please review our Shipping Policy.

Which carriers may deliver my order?

The carrier may vary by product and destination. Available tracking details will identify the carrier for your shipment.

How can I track my order?

Once tracking information is available, you can follow your shipment through our Track Your Order page.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you need to correct your shipping address. We may be able to update it before shipment, but changes cannot be guaranteed once an order has shipped.

Can I cancel my order?

You may request cancellation before your order has shipped. Contact support@avenmere.shop as soon as possible. Once an order has shipped, any eligible return will be handled according to our Returns and Refund Policy.

What should I do if my package is delayed or missing?

First check the tracking information for the latest carrier update. If your shipment appears unusually delayed, missing, or marked delivered but cannot be located, contact Avenmere with your order number. We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.

What if my order arrives damaged or I receive the wrong item?

Please contact us promptly with your order number and a description of the issue. We may request photographs of the product, packaging, shipping label, or damage so that we can review the situation and determine the appropriate next step.

What is the Avenmere return window?

Eligible products may be returned within 30 days from the date you receive your order, subject to the conditions in our Returns and Refund Policy.

Can I return an opened or used personal-care product if I change my mind?

No. For standard change-of-mind returns, products must be unused, unopened, in the same condition in which they were received, and in their original packaging. Opened, used, partially used, or seal-broken personal-care products are not eligible for a standard change-of-mind return.

Damaged, defective, or incorrect products are reviewed separately, so please contact us if there is a problem with the item you received.

Do I have to pay return shipping?

No. Avenmere provides free return shipping for approved returns. After a return is approved, we will provide a prepaid return shipping label by email.

Where should I send a return?

Do not send returns directly to our listed business address unless we specifically instruct you to do so. Approved returns must be sent to the return address shown on the prepaid return shipping label provided by Avenmere.

When will I receive my refund?

After an eligible return is received, inspected, and approved, Avenmere will process the refund to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund to your account.

Do you offer exchanges

No. Avenmere does not currently offer exchanges. Please review our Returns and Refund Policy for available return and refund options.

What currency are prices shown in?

Prices for the United States market are displayed in United States Dollars (USD). Prices for the Mexico market are displayed in Mexican Pesos (MXN). Check the currency and complete order total at checkout before paying.

Which payment methods do you accept?

The payment methods available for your order are displayed at checkout and may vary by country, device and payment provider. Please review the available options and complete order total before paying.

For additional checkout information, please review our Payment Policy.

Is sales tax added at checkout?

Applicable taxes, if any, are calculated and displayed at checkout based on the order and shipping destination. You will be able to review the complete order total before submitting payment.

What should I do if my payment is declined?

If your payment is declined or cannot be authorized, the order cannot proceed until a valid payment is successfully completed. You may wish to verify your payment details or contact your card issuer if the issue continues.