Shipping policy

Thank you for choosing Avenmere. We want your order experience to be clear from checkout through delivery.

Order Processing

Orders are normally prepared for shipment within 1–4 business days. Business days are Monday through Friday, excluding applicable public holidays. Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

Where We Ship

Avenmere currently ships to customers in the United States and Mexico. Customers must provide a complete and accurate delivery address at checkout.

Estimated Delivery Time

For both the United States and Mexico, the estimated total delivery time is 10–14 business days from the date the order is placed. This estimate includes the 1–4 business day processing period and carrier transit time.

Delivery dates are estimates rather than guarantees. Carrier operations, customs processing, severe weather, public holidays, service interruptions, remote destinations, or address problems may cause delays.

Free Shipping

Standard shipping is free on all Avenmere orders to the United States and Mexico. Shipping charges, if any for a special service selected by the customer, will be shown before payment.

Taxes and Import Charges

Any taxes or duties collected by Avenmere will be shown at checkout. For international deliveries to Mexico, customs or local authorities may assess additional import charges that are not collected by Avenmere. The customer is responsible for any such charges where applicable.

Shipping Carriers and Tracking

The carrier used may vary according to the product and destination. Tracking information will be provided when available. You can also check delivery progress through our Track Your Order page.

Address Changes and Cancellations

If you need to correct an address or request cancellation, contact us as soon as possible at support@avenmere.shop. We will make a reasonable effort to help before shipment, but changes or cancellations cannot be guaranteed after an order enters fulfillment or the carrier network.

Delayed, Lost, or Damaged Shipments

If tracking appears unusually delayed, a package appears lost, or an order arrives damaged, contact us with your order number and relevant details. For damage claims, we may request photographs of the product, package, and shipping label. Where a return or refund applies, it will be handled under our Returns and Refund Policy.

Contact Avenmere

Business Name: Avenmere
Email: support@avenmere.shop
Phone: +1 463-227-7662
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response Time: We aim to respond within one business day.
Business Address: 663 Nome Rd, Valparaiso, IN 46385, United States