Refund policy

Last Updated: October 9, 2026

At Avenmere, we want customers to have clear information about returns before and after making a purchase. This policy applies to footwear and other eligible products sold on our website.

30-Day Return Window

You may request a return within 30 days of receiving your order.

For a standard return, including a change-of-mind return, the product must be unworn, unused, undamaged, and in the same condition in which it was received. All original tags, accessories, inserts, and packaging, including the original shoe box where applicable, must be included.

Footwear may be tried on indoors on a clean surface only. Products showing outdoor wear, creasing beyond normal indoor fitting, dirt, odors, scuffs, sole wear, missing tags, or damaged packaging may not qualify for a standard return.

How to Request a Return

Email support@avenmere.shop within the applicable 30-day return period. Include your order number, the product you would like to return, and the reason for your request.

Our team will review your request and provide return instructions if approved. Do not send a product back before receiving authorization and return instructions from Avenmere.

Return Shipping and Restocking Fees

Avenmere provides free return shipping for approved returns and does not charge a restocking fee. After approval, we will send a prepaid return shipping label by email. Approved returns must be sent only to the address shown on that label.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact support@avenmere.shop as soon as possible. Include your order number and a clear description of the issue. We may request photographs of the product, packaging, shipping label, or damage so we can review the request.

Refunds

After an authorized return is received, Avenmere will inspect it. If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.

Exchanges

Avenmere does not currently offer direct exchanges. If an eligible product is returned and you need a different size, color, or product, you may place a new order separately.

Order Cancellations

You may request cancellation before shipment by contacting support@avenmere.shop as soon as possible. Once an order has shipped, it cannot be cancelled as an unshipped order; any return after delivery will be reviewed under this policy.

Contact Avenmere

Business Name: Avenmere

Email: support@avenmere.shop

Phone: +1 463-227-7662

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Response Time: We aim to respond within one business day.

Business Address: 663 Nome Rd, Valparaiso, IN 46385, United States