Política de privacidad
Last Updated: September 22, 2026
Avenmere operates this online store and website, including the related information, content, features, products, services, and customer-support functions available through it (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce technology used to make the Services available to you.
This Privacy Policy explains how Avenmere collects, uses, shares, and otherwise processes personal information when you visit our website, place an order, communicate with us, or otherwise interact with the Services.
If this Privacy Policy and our Terms of Service address the handling of personal information differently, this Privacy Policy will apply to matters concerning the collection, use, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Personal Information We May Collect
For purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you.
Personal information generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with Avenmere, we may collect or process the following categories of personal information:
Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, such as the products you purchase, your order history, returns, cancellations, delivery information, transaction status, and other purchase details.
Payment-related information, such as the payment method used, payment confirmation, transaction status, and limited payment information made available to us by Shopify or the applicable payment provider.
Full payment-card numbers, card security codes, and similar payment credentials are handled by Shopify and the applicable payment providers. Avenmere does not ask customers to send complete payment-card information through email, telephone, live chat, or customer-support forms.
Account information, if customer account features are used, such as information associated with your account, preferences, and settings.
Communications, such as information you provide when contacting us by email, telephone, live chat, contact form, or another support channel.
Device and network information, such as browser type, device information, IP address, network information, and similar technical identifiers.
Website activity, such as information about how you browse, navigate, and interact with the website and Services.
Customer-support information, such as your order number, the reason for your inquiry, and any photographs or other information you voluntarily provide when requesting assistance with an order, delivery, return, refund, damaged product, or incorrect product.
How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, provide information during checkout, create or use an account, contact us, submit a form, or otherwise use the Services.
Automatically when you visit or interact with the website, including through cookies and similar technologies.
From Shopify and other service providers that support our store, checkout, payments, fraud prevention, fulfillment, shipping, analytics, customer support, and other business operations.
From business partners or other third parties where permitted by applicable law.
How We Use Personal Information
Avenmere may use personal information where reasonably necessary to operate our store and provide the Services.
This may include using personal information to:
Process payments and customer orders.
Prepare, ship, track, and deliver purchases.
Send order confirmations, shipping updates, and other transaction-related communications.
Handle eligible cancellations, returns, refunds, damaged products, incorrect products, and delivery issues.
Provide customer support and respond to questions.
Verify order, payment, or customer information where reasonably necessary.
Maintain customer preferences or account features where applicable.
Improve the functionality, security, performance, and customer experience of the website.
Detect, investigate, or help prevent fraudulent, unauthorized, illegal, unsafe, or harmful activity.
Protect Avenmere, our customers, Shopify, payment providers, service providers, and the Services.
Comply with applicable legal, regulatory, tax, accounting, or valid legal-process requirements.
Enforce our applicable policies and terms.
Marketing and Promotional Communications
If you choose to receive marketing or promotional communications from Avenmere, we may use the contact information you provide to send those communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in the applicable message.
Opting out of promotional communications does not prevent us from sending non-promotional communications that are necessary for your orders, customer-service requests, account, security, or other transactions.
How We May Share Personal Information
Avenmere may disclose personal information to third parties where reasonably necessary to operate the store, provide the Services, complete customer transactions, comply with legal requirements, or protect legitimate business interests.
This may include sharing personal information:
With Shopify, which hosts and supports our online store and ecommerce functions.
With payment providers that process or authorize customer payments.
With fulfillment, shipping, delivery, and order-tracking providers.
With technology, hosting, security, analytics, fraud-prevention, customer-support, and cloud-service providers.
With marketing or advertising service providers where those services are enabled and the use of information is permitted by applicable law.
When you direct us, request a service, or otherwise consent to a particular disclosure.
When reasonably necessary to comply with applicable law, a court order, subpoena, search warrant, regulatory request, or other valid legal process.
When reasonably necessary to investigate or prevent fraud, illegal activity, security incidents, unauthorized transactions, or violations of our policies.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, insolvency, or bankruptcy, where permitted by applicable law.
Third parties that receive personal information may process it under their own privacy notices and legal obligations.
Shopify
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its ecommerce, checkout, security, payment, analytics, and related services.
Information submitted through the Services may be transmitted to Shopify and other service providers that may operate in countries different from the country where you live.
Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing and for responding to applicable privacy requests concerning that processing.
More information about Shopify’s privacy practices is available through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you live, you may be able to exercise rights concerning information processed by Shopify through the Shopify Privacy Portal:
https://privacy.shopify.com/en
Cookies and Similar Technologies
Our website may use cookies and similar technologies that support necessary store functions, remember preferences, understand website interactions, measure performance, support analytics, and provide other features made available through Shopify or our service providers.
Depending on your location and the privacy controls available on the website, you may be able to manage certain non-essential cookies through our cookie banner or cookie-preference controls.
Your browser may also allow you to block or delete certain cookies. Restricting cookies may affect the operation of some website features, including cart, checkout, account, order-tracking, preference, or customer-support functions.
More information is available in our Cookie Policy:
https://avenmere.shop/pages/cookie-policy
Targeted Advertising and Data-Sharing Choices
Depending on where you live and the services enabled on our store, applicable privacy laws may provide a right to opt out of certain uses of personal information for targeted advertising or activities defined as the “sale” or “sharing” of personal information.
Where available, you may submit an applicable opt-out request through our Your Privacy Choices page:
https://avenmere.shop/pages/data-sharing-opt-out
Where required by applicable law and supported by our systems, we process the Global Privacy Control signal as an opt-out request for the browser or device sending the signal.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
Other than legally required and supported browser-based privacy signals, we do not respond to general “Do Not Track” browser settings.
Third-Party Websites and Services
The Services may contain links to websites, applications, or online platforms operated by third parties.
If you follow a link to a website or service that is not controlled by Avenmere, you should review that third party’s privacy policy, security practices, and terms.
Avenmere does not control and is not responsible for the privacy, security, accuracy, or operation of third-party websites and services.
The presence of a link does not by itself mean that Avenmere endorses the third party, its website, or its practices.
Children’s Privacy
The Services are intended for adults and are not directed to children.
We do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us using the information provided below so that we can review and, where required, delete the information.
We do not knowingly sell or share, as those terms are defined by applicable privacy laws, the personal information of individuals under 16 years of age.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no security method, storage system, or internet transmission is completely secure. We cannot guarantee absolute security.
Please do not send full payment-card numbers, card security codes, passwords, or other unnecessary sensitive information through email, live chat, telephone support, or contact forms.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The applicable retention period may depend on factors such as whether the information is needed to:
Complete or maintain a customer transaction.
Provide customer support.
Maintain an account or business record.
Process a return, refund, cancellation, chargeback, or delivery investigation.
Detect or prevent fraud or security incidents.
Comply with legal, tax, accounting, regulatory, or reporting obligations.
Resolve disputes or enforce applicable agreements and policies.
When personal information is no longer reasonably required, it may be deleted or de-identified in accordance with applicable requirements and operational procedures.
Your Privacy Rights
Depending on where you live and subject to applicable legal limitations, you may have some or all of the following rights concerning your personal information:
The right to request access to personal information maintained about you.
The right to request information about the categories or specific pieces of personal information collected about you.
The right to request correction of inaccurate personal information.
The right to request deletion of certain personal information.
The right to request a portable copy of certain personal information.
The right to opt out of certain targeted advertising, sale, or sharing activities where those rights apply.
The right to withdraw consent where processing is based on consent, without affecting processing that occurred before the withdrawal.
The right to appeal certain decisions concerning a privacy request, where applicable.
The right not to receive unlawful discriminatory treatment for exercising an applicable privacy right.
These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted or required by applicable law.
Exercising Your Privacy Rights
You may exercise an applicable privacy right by contacting us using the contact details provided below.
Where available, you may also use our Your Privacy Choices page:
https://avenmere.shop/pages/data-sharing-opt-out
We may need to verify your identity before processing a privacy request. Verification may require information reasonably necessary to confirm that the request relates to you.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you, and we may ask you to verify your identity directly.
We will respond within the timeframe required by applicable law.
Managing Communication Preferences
You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable email.
If you unsubscribe from promotional communications, we may still send non-promotional communications concerning your orders, transactions, account, security, customer-service requests, or other business matters.
Complaints and Appeals
If you have a complaint about how Avenmere handles personal information, contact us using the information provided below.
Depending on where you live, you may have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable privacy or data-protection authority.
When contacting us to appeal a privacy decision, please state that your request is a privacy appeal and provide sufficient information for us to identify the original request.
International Data Transfers
Avenmere, Shopify, and our service providers may transfer, store, or process personal information outside the state, province, or country where you live.
Where required, applicable safeguards or recognized transfer mechanisms may be used for international transfers of personal information.
If personal information is transferred outside the European Economic Area or the United Kingdom, the transfer may rely on an applicable adequacy decision, contractual safeguards such as Standard Contractual Clauses, or another legally recognized transfer mechanism.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our Services, business practices, technologies, legal obligations, or other operational requirements.
When we update this Privacy Policy, we will post the revised version on the website and update the “Last Updated” date.
Where required by applicable law, we may provide additional notice of material changes.
Contact Avenmere
If you have questions about this Privacy Policy, Avenmere’s privacy practices, or an applicable privacy request, contact us using the information below.
Business Name: Avenmere
Email: support@avenmere.shop
Phone: +1 463-227-7662
Business Address: 663 Nome Rd, Valparaiso, IN 46385, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Response Time: We aim to respond within one business day.